My piano services include:
My company name tells people who I am and, in general, what I do. It does not, however, tell people what, if anything, sets me apart from others in the world of piano service. With that in mind, I'd like to take a minute and share a few simple ideas with you that form the basis of my business philosophy.
I believe that the key to all successful human interaction is effective communication. Furthermore, I believe this to be true regardless of the type of the relationship. In other words, effective communication is the key to successful relationships between husbands and wives, parents and children, siblings, teachers and students, next door -, next city -, next country neighbors, and not least of all piano technicians and their clients.
So, what do I mean by “effective communication?”
First, it has been said that, “they don’t care how much you know until they know how much you care.” I believe this is true. I also believe in the corollary, “first seek to understand, then to be understood.” In other words, I try to spend most of my time listening to you rather than telling you what I’m going to do.
Second, I believe that no two pianos or their owners are alike; each is unique. Because my business wants to provide a quality service that may continue for years, I attempt to treat each service call as a custom experience.
Third, I believe in the principle of under promising and over delivering. If I'm going to surprise you, I want it to be the result of a good experience.
Fourth, I can't be all things to all people or their pianos. If an instrument requires a service I am unable or unwilling to perform, I will unhesitatingly communicate this to my client. Also, as skilled as I am, there are piano services I prefer not to take on. These usually involve tasks better managed by specialists (moving or refinishing pianos, for example) because of their training, experience, or inclination. Whatever the reason I might choose to decline work, I will always offer to try and pass the work on to a specialist in whom I have confidence.
Fifth, I would rather ask and compensate my clients for referrals and expand my business through word-of-mouth endorsements than waste time and money advertising.
Finally, I’ve often heard it said that attitude is everything. I believe that personal integrity trumps it every time.... then comes attitude.
In conclusion, the primary focus of my business is on effective communications; the secondary on application of my technical skills.